Resident Liaison Officer

Location Kensington
Salary: £27000.0
Contact name: Ilsa Vohara

Contact email:
Job ref: 715
Published: about 1 month ago

The responsibilities that the role carries include but are not limited to the below;


· To be responsible for arranging appointments with tenants and residents for carrying out surveys and executing the works.

· Preparing and gaining approval for newsletters and appointment letters by the client and letter dropping as required.

· Maintain a database of all appointments made and their outcome.

· To be responsible for investigation, resolution and reporting of all works and customer related complaints onto complaints database.

· Capture and coordinate all of the customer satisfaction surveys as required by the contract.

· Attend any client meetings as required.

· To act as main representative and contact for tenants whilst work is carried out in the home, maximizing customer satisfaction and ensuring full communication at all times.

· Conduct site visits.

· Work on 1 or more contracts.

· Manage all resident contact information and any caution alerts, including updating IT systems.

· Able to problem solve and deal with issues and complaints through to satisfactory resolution.

· Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct.

· will possess general office and administrative skills, and be able to collect data accurately and efficiently, and monitor the collection and accuracy of data collected by others.

· You will possess excellent interpersonal and communication skills, display a high level of initiative, have a controlled temperament and an approachable personality, be self-motivated, be able to work with minimum supervision under pressure, and have a flexible approach to working hours (working out of normal hours when necessary).