The responsibilities that the role carries include but are not limited to the below;
· To be responsible for arranging appointments with tenants and residents for carrying out surveys and executing the works.
· Preparing and gaining approval for newsletters and appointment letters by the client and letter dropping as required.
· Maintain a database of all appointments made and their outcome.
· To be responsible for investigation, resolution and reporting of all works and customer related complaints onto complaints database.
· Capture and coordinate all of the customer satisfaction surveys as required by the contract.
· Attend any client meetings as required.
· To act as main representative and contact for tenants whilst work is carried out in the home, maximizing customer satisfaction and ensuring full communication at all times.
· Conduct site visits.
· Work on 1 or more contracts.
· Manage all resident contact information and any caution alerts, including updating IT systems.
· Able to problem solve and deal with issues and complaints through to satisfactory resolution.
· Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct.
· will possess general office and administrative skills, and be able to collect data accurately and efficiently, and monitor the collection and accuracy of data collected by others.
· You will possess excellent interpersonal and communication skills, display a high level of initiative, have a controlled temperament and an approachable personality, be self-motivated, be able to work with minimum supervision under pressure, and have a flexible approach to working hours (working out of normal hours when necessary).